General Questions
Q: Where is your shipping location? A: We ship all orders from the Netherlands.
Q: Which countries do you deliver to?
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Q: Do you provide worldwide tracking?
A: Yes, we track every package to all destinations we ship to.
Q: Do you offer free tracked shipping to the Netherlands?
A: Yes, we automatically upgrade all shipments to the Netherlands to POSTNL’s tracked service at no extra cost.
Q: What kind of packaging do you use?
A: We use plain, discreet packaging with no reference to research chemicals or Realchems. For legal compliance, UPS and DHL Express shipments are marked as ‘analytical samples.’
Q: Which payment methods do you accept? A: We accept Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Bitcoin Cash (BCH), Western Union, and EU bank wire transfers.
Q: How do I track my order? A: Use the tracking number we email you to monitor your package online.
Other Questions
Q: Where can I find the BTC payment address? A: You’ll see a unique BTC address during checkout for each order. If it doesn’t show up, your browser may block scripts. Disable plugins like AdBlock or uBlock, and avoid using the TOR browser, which prevents the payment API from loading properly.
Q: Do you offer free samples? A: We don’t respond to free sample requests. However, we include a free sample with every order over €100.
Q: I’ve paid and sent proof of payment but haven’t received a shipping confirmation. What’s the delay? A: Bank transfers and Western Union payments may take up to 5 business days to process. Crypto payments clear instantly, but if we receive them after 12:30 PM, we process them the next business day. We usually ship your order within one business day after confirming payment. Thanks for your patience!
Q: When will my order arrive?
Delivery times depend on the shipping method you choose:
- $4.99 – Airmail: Untracked, uninsured, no reship. Delivery may take up to 25 business days.
- $16.99 – UPS Standard: Tracked service within the EU, delivered in up to 3 business days ($14.99 for Germany).
- $35.00 – UPS Express: Tracked, next-day delivery within the EU, and up to 2 business days for non-EU destinations.
- $22.99 – POSTNL Tracked: Tracked but uninsured, no return address. Ships every Wednesday and Friday. Delivery time varies by location.
These are estimated timelines. Once your order ships, we cannot speed up customs or carrier processing — thank you for your patience.
Q: What happens if my order doesn’t arrive?
A: If you selected a tracked shipping option and your order hasn’t arrived within three weeks, we’ll reship it — unless customs seized the package. We don’t reship orders sent via snail mail. Airmail shipments are placed at your own risk.
Q: Why haven’t I received my order or shipping confirmation email? A: Check your spam folder first. We send confirmation emails after we verify your payment. If you haven’t received one, your payment likely hasn’t cleared yet.
Q: When will I get my tracking number? A: We send tracking numbers manually. Expect to receive it the day after shipping, once we receive tracking details later in the day.
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